Return Policy for Godam Game: Simple, Transparent, and Customer-Focused
At Godam Game, we are committed to ensuring a seamless and satisfactory experience for our valued users. We understand that there may be instances where a return is necessary, whether due to an incorrect purchase, technical issues, or a change of preference. Our return policy is designed to be straightforward and hassle-free. Below, we outline the details of this policy to assist you at https://godamgame.com/.
Return Period: 14-Day Window
We offer a 14-day period from the date of purchase for you to request a return. This timeframe provides ample opportunity to evaluate your purchase. However, eligibility requires that the item has not been extensively used—for instance, digital games must not exceed 2 hours of playtime, and subscriptions must not have been fully activated or utilized within the active period.
Return Eligibility: Required Conditions
To facilitate a smooth return process, please ensure the following conditions are met:
- Proof of Purchase: Retain your confirmation email or order number from Godam Game, as this serves as your return authorization.
- Item Condition: Digital games must not have been played beyond 2 hours, and subscriptions must remain unused or unactivated for the applicable period.
- Account Verification: Returns can only be processed through the account used for the original purchase, so please log in with the correct credentials.
How to Initiate a Return: Step-by-Step Process
Our return procedure is designed for efficiency and ease:
- Visit https://godamgame.com/ and log into your account.
- Navigate to the “Order History” or “Customer Support” section in your dashboard.
- Select the order you wish to return, click “Request a Return,” and provide a brief reason for the request.
- Await confirmation from our team, which typically takes 1-2 business days for review.
- Upon approval, refunds will be processed to your original payment method within 5-7 business days.
Eligible Items for Return
We strive to accommodate various scenarios:
- Digital Games: Returnable within 14 days if playtime does not exceed 2 hours.
- Subscriptions: Eligible for return if they have not been activated or used within the subscription period.
- Bonus Items: Once claimed (e.g., in-game skins or points), these items are non-returnable.
In cases where an item is defective or does not match its description—such as a game failing to function despite meeting system requirements—we will provide a replacement or full refund without additional inquiries.
Return Costs: Who Bears the Responsibility?
- Our Error: If the issue stems from Godam Game, such as an incorrect item or a faulty product, we cover all associated costs at no expense to you.
- Customer Preference: For returns due to a change of mind, a minimal processing fee may apply, depending on the payment method used.
Our Commitment to This Policy
At Godam Game, our goal is to provide a secure and enjoyable experience. This return policy exists to ensure you feel confident in every transaction made at https://godamgame.com/. We continuously welcome feedback to enhance our services and adapt to your needs.
Need Assistance? Contact Us
Should you have any questions or require support, our customer service team is available 24/7. Reach out via the live chat feature on our website or email us at support@godamgame.com. We are dedicated to addressing your inquiries promptly and thoroughly.
With Godam Game, you can explore our offerings with peace of mind. If something isn’t quite right, returns are straightforward. Continue your digital journey with us today!